For the second year in a row, Mitsubishi earned first place in its non-premium segment for the Fixed Right First Time ranking. This ranking rates customer satisfaction specific to their vehicles after their first dealership repair.
The Mitsubishi brand continues to wow customers and the automotive industry alike with its focus on improving its vehicles and the overall customer ownership experience. Their growth as a brand was acknowledged this spring when Mitsubishi received higher ratings in the J.D. Power 2020 Customer Service Index Study.
The J.D. Power 2020 CSI Study looks at customer satisfaction related to the repairs and maintenance they receive on 1-5 year old vehicles at dealerships. This includes both warranty-covered and customer-pay work, and includes categories such as Service Quality, Service Facility, and Service Advisor.
Mitsubishi has been focusing on improving every detail of the customer’s ownership experience, from shopping to servicing. Their advances in customer service is clear, as the brand increased its points in the service facility satisfaction by 20 points. Almost half of the Mitsubishi customers gave their Mitsubishi facility a “10” in the J.D. Power 2020 CSI Survey, a much higher rating than the average score in the non-premium segment.
Mitsubishi has improved its overall CSI Study score by 61 points since 2016, showing a real commitment to giving its customers the best possible ownership experience.
If your Mitsubishi needs maintenance, visit Mountaineer Mitsubishi’s service department. It’ll be fixed right the first time!by